Refund policy

14 days to change your mind

If you live in the European Union, you can cancel an online order within 14 days of receiving it, without giving a reason. Tell us by email at hello@products-of-portugal.com with your order number.

What can be returned

• Wine, spirits and other drinks, unopened and with the seal intact.
• Gift boxes and non-food items, unused and in their original packaging.

What cannot be returned

• Fresh and perishable products: cheese, charcuterie, cut or sliced to order items.
• Food sealed for hygiene reasons once the seal has been opened.
• Opened bottles.

How it works

Send the products back to POP, Rua da Senhora do Monte 38C, 1170-107 Lisboa, Portugal, well packed. Return shipping is paid by you, unless the product was faulty or we sent the wrong item. We refund the products and the standard shipping cost of the order within 14 days of hearing from you, using the same payment method. We may wait until we have received the products before refunding.

Faulty, broken or wrong item

Write to us with a photo and we will replace or refund it at our cost. If a bottle seems corked or faulty, keep it and tell us: we will look at it with you.